And the Apple warranty doesn’t apply.

The owners of the iPhone XS and XS Max iPhone complained of a new problem. Users report that the camera glass on their smartphones cracks itself, without any physical contact. At the moment victims are seen relatively little — a few hundred people. However, the problem is compounded by the fact that Apple does not consider this a case of warranty.

Complaints that the camera glass on the iPhone XS iPhone XS Max can crack appear on the official Apple forum. The first complaint is dated October 2018, but over the past two weeks, their number has increased markedly.

According to affected users, on the glass of the camera of their smartphones suddenly appeared a large crack. The iPhone XS iPhone XS and Max emphasize that they did not drop their smartphones. Moreover, most users say that iPhone has always been the case.

The problem is aggravated by the fact that the defect is not recognized by Apple warranty. Many users asked for help in the Apple. Employees said that the crack appeared in the result of damage to the iPhone user and refused the free service.

Note that many Russian media say about the “mass” of this problem. But in fact, the defect is observed in only a few hundred users, which is very insignificant on the background of millions of sold iPhone XS iPhone XS Max worldwide. In addition, the crack on the glass of the camera lens in many cases could actually occur due to careless use of the device.

Source: Apple.


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