10.15 in macOS, Apple decided to abandon iTunes. He was replaced by three separate program and data sync function has assumed the Finder. However, as noted users, in some cases macOS Catalina does not see the connected iPhone and iPad. To cope with this problem in several ways.

The simplest advice if you detect any problems with connecting mobile devices to a computer is just to reconnect the gadget. Can also help change cable or restart the device. However, if none of these work, you can try to solve the problem in other ways.

To check the settings of connected devices

In rare cases, the connected device may not appear in the Finder for shot “ticks” in the settings. You can check this as follows:

  • Go to the menu bar in the Finder Settings.
  • In the opened window, go to the Sidebar.
  • Check the box next to “CDs, DVDs, and iOS devices”.
  • Judging by the reviews online, that the wrong display settings are the most frequent reason for which Catalina macOS does not see the connected iPhone or iPad.

    Restarting Finder and re-connect an iPhone or iPad

    If you experience connection problems you can try to restart the application, pre-disconnect from the computer the previously disabled iPhone or iPad.

    To restart the Finder, simply click on the Option key, right-click the mouse on the Finder icon in your dock and select Restart. After restarting the application you can re-connect the mobile device to the computer.

    To delete the settings file Finder

    One of the radical solutions to problems with connected devices is reset Finder. To do this:

  • Open the Finder application.
  • In menu bar go to the navigation – jump to a folder.
  • In the window that opens, enter ~/Library/Preferences/ or ~/Library/Preferences/ and click Go.
  • In the opened folder find the file com.apple.finder.plist and move it to the Trash.
  • To restart the Finder application.
  • After these manipulations all the settings in Finder will be reset and the file is automatically replaced with “new”.


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